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Most questions are answered below. If not, email us with your store's .myshopify.com address and what you were trying to do.
Replies within one business day, Mon–Fri, Mountain Time.
Setup in four steps
- InstallAdd Tidepool from the Shopify App Store and approve access.
- Create a planPlans → New plan. Pick frequency, discount and products.
- Add the widgetTheme editor → product page → add the "Subscribe & save" block.
- Test itPlace a test order with Shopify's Bogus Gateway, then open the portal link.
Common questions
Do I need Shopify Payments?
Subscriptions on Shopify need a payment gateway that supports stored cards: Shopify Payments, PayPal Express or Authorize.net. If your store uses something else, checkout will hide the subscription option.
The subscribe option isn't showing on my product page.
Open your theme editor, select the product template, and add the Tidepool "Subscribe & save" app block under the buy buttons. Then make sure the product is attached to at least one plan in Tidepool → Plans.
Are Klaviyo and Mailchimp really free?
Yes, on every plan including Free. Paste your API key in Settings → Integrations and subscriber events start flowing right away.
What happens when a renewal payment fails?
Tidepool retries on a capped schedule you control in Settings, emails the customer a card-update link, and pauses or cancels at the end based on your setting. A renewal is never charged twice.
How do customers manage their subscription?
Every subscriber gets a portal link in their emails and their account page. They can skip, swap, change dates or address, order now, pause or cancel. You choose which of these are allowed.
Can I move subscribers from another app?
Yes. Go to Import, upload the CSV export from your current app, review the preview, and confirm. Payment methods stay in Shopify, so customers don't re-enter cards.
How do door-access memberships work?
Connect your lock provider in Settings → Access. Active members get access automatically; it's revoked when a membership is cancelled or payment fails past your grace period.
How do I uninstall, and what happens to my data?
Uninstall from Shopify admin → Apps. Existing contracts stay in Shopify. We delete your store's data 48 hours later, as described in our privacy policy.
See also our privacy policy and terms.